Privacy Policy

1. Introduction

1.1 ph769 takes the privacy of its players seriously. As an online casino and sports betting platform serving Filipino players across Metro Manila, Cebu, Davao, and the wider Philippine archipelago, ph769 processes personal data in the ordinary course of providing gambling services, processing financial transactions, and complying with applicable regulatory requirements.

1.2 This Privacy Policy is designed to give you clear, plain-language information about ph769's data practices so that you can make informed decisions about sharing your personal data with us. We encourage you to read this document in full.

1.3 By registering an account on ph769 or by otherwise using the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

2. Personal Data We Collect

2.1 ph769 collects the following categories of personal data from registered players and, in limited circumstances, from unregistered visitors:

2.2 ph769 does not collect sensitive personal information (as defined under Philippine law) beyond what is strictly necessary for identity verification and regulatory compliance. We do not collect racial or ethnic origin, religious affiliation, or political opinion data.

3. How We Collect Your Data

3.1 ph769 collects personal data through the following means:

• Direct submission — data you provide when registering an account, completing KYC verification, contacting support, or participating in promotions;
• Automated collection — data collected automatically as you use the platform, including session data, device identifiers, and interaction logs via cookies and server-side logging;
• Third-party sources — data received from licensed identity verification providers, payment processors (including GCash and PayMaya operators), and fraud prevention services for the purposes of KYC and AML compliance.

4. How We Use Your Personal Data

4.1 ph769 processes your personal data for the following purposes:

• To create and manage your ph769 account and provide access to the platform's full range of gaming services;
• To process financial transactions, including GCash deposits, PayMaya transfers, bank deposits, and withdrawals;
• To verify your identity and age as required by applicable Philippine gaming regulations;
• To detect, prevent, and investigate fraud, cheating, money laundering, and other prohibited conduct;
• To monitor gameplay for responsible gaming purposes, including identifying signs of problem gambling and enforcing player-requested limits;
• To provide customer support and resolve disputes, complaints, and technical issues;
• To send transactional communications including deposit confirmations, withdrawal notifications, and security alerts to your registered mobile number;
• To send promotional communications (bonuses, free spins, tournament invitations) where you have consented to receive them;
• To comply with applicable legal, regulatory, and reporting obligations, including those imposed by PAGCOR and Philippine financial regulators;
• To improve and develop ph769's platform, games, and services based on aggregated, anonymised usage data.

4.2 ph769 does not use your personal data for automated decision-making that produces legal or similarly significant effects, except where expressly required for fraud detection, regulatory compliance, or responsible gaming enforcement.

5. Legal Basis for Processing

5.1 ph769 processes your personal data on the following legal bases under applicable Philippine data protection law:

• Performance of a contract — processing necessary to provide the ph769 platform services you have requested by registering an account;
• Legitimate interests — processing necessary for fraud prevention, platform security, responsible gaming monitoring, and improvement of ph769 services, where such interests are not overridden by your data protection rights;
• Legal obligation — processing required for ph769 to comply with applicable Philippine gaming, financial, and anti-money laundering laws;
• Consent — processing for promotional communications and non-essential cookies, where you have given explicit consent. You may withdraw this consent at any time by contacting ph769 support.

6. Data Sharing and Disclosure

6.1 ph769 does not sell, rent, or trade your personal data to third parties for their own commercial purposes.

6.2 ph769 may share your personal data with the following categories of recipients, strictly for the purposes described in this Policy:

• Payment processors — GCash (Mynt), PayMaya (Voyager Innovations), BPI, BDO, and Metrobank, solely for the purpose of processing your deposits and withdrawals;
• Identity verification providers — licensed third-party KYC service providers for the purpose of verifying your identity and age;
• Fraud and AML service providers — specialist providers assisting ph769 in detecting and preventing fraud and money laundering;
• Game providers — software providers whose games are hosted on ph769, who may receive pseudonymised gameplay data for technical and regulatory purposes;
• Regulatory and law enforcement authorities — where ph769 is legally required to disclose data to PAGCOR, the Anti-Money Laundering Council (AMLC), or other Philippine authorities.

6.3 All third-party data processors engaged by ph769 are bound by contractual obligations requiring them to maintain appropriate data security standards and process personal data only in accordance with ph769's instructions.

7. Data Retention

7.1 ph769 retains your personal data for as long as your account is active and for a reasonable period thereafter to comply with legal, regulatory, and operational requirements.

7.2 Financial transaction records and KYC documentation are retained for a minimum of five (5) years from the date of the transaction or account closure, as required by applicable Philippine anti-money laundering regulations.

7.3 Where you request account closure and have no outstanding balance, ph769 will deactivate your account within a reasonable timeframe. Certain data categories (transaction records, KYC documents, communications relating to disputes) will be retained beyond account closure for the minimum statutory periods.

7.4 Usage data collected for responsible gaming monitoring purposes is retained for the duration of your account and deleted within 12 months of permanent account closure, unless required for an ongoing regulatory investigation.

8. Cookies and Tracking Technologies

8.1 ph769 uses cookies and similar tracking technologies on the ph769.org platform to provide core functionality, improve user experience, and gather anonymised analytics.

8.2 ph769 uses the following categories of cookies:

• Strictly necessary cookies — required for basic platform functions including login sessions, shopping cart state, and security tokens. These cannot be disabled;
• Functional cookies — used to remember your preferences such as language and game settings;
• Analytics cookies — used to understand how players use the platform in aggregate, including pages visited and session duration. All analytics data is anonymised;
• Security cookies — used to detect and prevent fraudulent login attempts and to identify suspicious session activity.

8.3 ph769 does not use third-party advertising or retargeting cookies. Your browsing activity on ph769 is not shared with advertising networks.

9. Data Security

9.1 ph769 implements industry-standard technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and ph769's servers;
• Bcrypt hashing with per-user salts for all stored account passwords — your password is never stored in readable form;
• Session token-based authentication with automatic expiry on inactivity;
• Two-factor authentication (SMS OTP) available and recommended for all account holders;
• Access controls limiting ph769 staff access to personal data on a strict need-to-know basis;
• Regular security assessments of platform infrastructure and third-party integrations.

9.2 Notwithstanding ph769's security measures, no internet-based platform can guarantee absolute security. You are responsible for keeping your account credentials confidential and for using a strong, unique password for your ph769 account.

9.3 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, ph769 will notify the relevant Philippine data protection authority and, where required, affected data subjects in accordance with applicable notification requirements.

10. Your Data Rights

10.1 As a data subject under applicable Philippine data protection law, you have the following rights with respect to your personal data held by ph769:

• Right to be informed — the right to know how your personal data is being collected and processed, as described in this Policy;
• Right of access — the right to request a copy of the personal data ph769 holds about you;
• Right to rectification — the right to request correction of inaccurate or incomplete personal data;
• Right to erasure — the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to applicable legal retention obligations;
• Right to object — the right to object to processing of your personal data for direct marketing purposes at any time;
• Right to data portability — the right to receive a structured, machine-readable copy of personal data you have provided to ph769;
• Right to withdraw consent — where processing is based on consent, the right to withdraw consent at any time without affecting the lawfulness of prior processing.

10.2 To exercise any of these rights, please submit a written request to ph769 via the support email address. ph769 will respond to all data rights requests within thirty (30) days of receipt of a complete and verifiable request.

10.3 ph769 may require you to verify your identity before acting on a data rights request to ensure the security of your account data.

11. Minors

11.1 ph769 strictly prohibits the use of its platform by persons under the age of 21. ph769 does not knowingly collect personal data from minors. If ph769 discovers that personal data has been collected from a person under the age of 21, it will immediately suspend the relevant account and delete all associated personal data, subject to any applicable legal retention obligations.

11.2 If you are a parent or guardian and believe that your child under the age of 21 has registered on ph769, please contact support immediately via live chat or email so that the account can be investigated and closed without delay.

12. Changes to This Privacy Policy

12.1 ph769 may update this Privacy Policy from time to time to reflect changes in applicable law, regulatory guidance, or ph769's data processing practices. The effective date of the current version is displayed at the top of this page.

12.2 Material changes to this Policy will be communicated to registered players via in-platform notification or SMS to your registered Philippine mobile number at least seven (7) days before the changes take effect.

12.3 Your continued use of ph769 following the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms.

13. Contact Us

For any questions, concerns, or data rights requests relating to this Privacy Policy or ph769's data processing practices, please contact us through the following channels:

• Data Privacy Enquiries Email: [email protected]
• Live Support Chat: Available 24/7 via the ph769 platform
• Peak Support Hours: 8:00 AM – 12:00 MN Philippine Time (PHT)

All data rights requests must be submitted in writing with sufficient information to verify your identity as the registered account holder. ph769 is committed to handling all privacy enquiries with care and within the response timelines required by applicable Philippine data protection law.